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Shipping , Privacy & Terms

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Terms & Conditions:

Purchasing online with Q Card

You can now use your Q Card to make online purchase at kctstreetwear.com* and receive at least 3 months no payments and no interest (Payment Holiday) on your purchase. On promotional days (as advertised from time to time) you could get an extended Payment Holiday period. Click here for current offer terms and conditions > http://www.qcard.co.nz/index.php/terms-a-conditions/546-qeftpos-legal-disclosures

To use Q Card online simply select 'Credit Card / Q card' as your payment type when you check-out, enter your Q Card number, expiry date and CVV number. (Your CVV number is a 3 digit number displayed on the back on your Q Card).

What is Q Card ?

Q Card is the ideal shopping partner, combining the benefits of a credit card with the added ability to access a range of interest-free deals and payment holidays^ at thousands of stores nationwide.To find out more about Q Card, or to apply online, please visit qcard.co.nz. 

* Purchases from kctstreetwear.com will be on your Q EFTPOS Plan.
^ Information about Q Card: A minimum purchase amount may be required. Account fees may apply. Available on Flexi
Payment, Fixed Instalment or EFTPOS Plans. For interest free only deals, monthly payments may be required throughout interest free period. Q Card Standard Interest
Rate applies to any outstanding balance at end of payment holiday or interest free period. Q Card lending criteria, fees, terms and conditions apply.
 

Pricing: Prices shown for all products are in NEW ZEALAND dollars. Prices, promotions and product availability are subject to change without notice. We do our best to provide the most accurate, up-to-date information, but errors do occur, and we reserve the right to make changes without notice. If you have ordered a product that is subject to a price increase, we will hold your order and inform you of the increase.

AvailabilityIf a product is not in stock when you place your order, we will do our best to let you know. We will also provide you are best estimate of when the product will be available. Anticipated delivery dates are dependent upon our suppliers and other factors beyond our control, and are subject to change. The availability information presented on our Web site and provided by our account managers is the best, most up-to-date information we have, but errors do occur, and this information does not represent a guarantee or promise of availability.  

Shipping: At KCT Streetwear we offer FAST & FREE courier delivery with every order placed over $90 and located in New Zealand. Our free shipping in NZ offer also includes all orders to South Island and Rural Delivery addresses in NZ.


Estimated Delivery Times :

North Island 24 - 48 hours

South Island : 24 - 72 hours. 


Please note that these time frames are estimates, and are based on indications given to us by our courier service providers. We cannot ship to P.O Box numbers.
 If you need to make a claim for any goods lost or damaged in transit please contact us within 24 hours of receipt of goods by using the contact details at the top of the page or by calling us on 04 8018222.

International Shipping: Yes we sure do. We ship anywhere in the world ! You can get a quote for shipping to your country at checkout. Please not we are not responsible for local customs / tax charges you may receive. Please not all pricing and charging is in New Zealand Dollars (NZD). For international orders we may require a copy of your credit card and passport to be sent through to us before we are able to complete your order. Any questions please contact us at sales@kctstreetwear.com

GSTAll prices on this site include GST (Goods and Services Tax) by default. The GST content is 15%.

Changes and errorsWe do our best to achieve 100% accuracy, but occasionally mistakes do occur. Pricing, product availability and offers subject to change without prior notification. We reserve the right to make changes without notice due to market conditions, manufacturer or supplier product discontinuation, or typographical, photographic or technical errors in online or print advertising.

General Terms and ConditionsTerms, conditions and policies subject to change without notice. KCT Streetwear is not responsible for late or delayed shipments. KCT Streetewear retains title to items purchased until said items are paid for by the purchaser and at that time the title passes to purchaser. 


Returns Policy: 
KCT Streetwear is here to provide our customers with the highest quality products.
 However, if you are not completely satisfied with your purchase you can return it unworn and unlaundered within 14 days of the order date on your invoice for a credit note or exchange. Please note we do not offer refunds only credit notes or exchanges so please choose carefully. If the goods are faulty we will replace them or offer a solution as per the Consumer Gaurantees Act.
 If you do want to return the product for a credit note or exchange please fill in our returns authorisation form giving the reason for the return and which option you would like to go for. Send the form with your product in its original shipping box and condition along with a copy of the invoice. The additional shipping costs will also need to be covered by the purchaser.
Please email us at sales@kctstreetwear.com if you require return authorization form.
 For your protection, we recommend that you use a tracked-delivery service if the value of the return item is more than $50.00. Please note that you will be responsible for the costs of returning the items to us unless we delivered the incorrect item to you, or if the item is damaged or defective.

ReturnsWhen you send your item back to us, we will inspect the returned item then notify you via e-mail. You will receive a replacement item or a credit/exchange note for the original amount providing the product passes inspection. If the replacement item or credit is not received after 14 days from the day you sent us your return, please contact us at sales@kctstreetwear.com for further assistance.

Canceling an order: If you change your mind and choose to cancel your order please note we charge a 25% restocking fee for any items that have been held in relation to your order.

Items returned because they are damaged, defective or incorrectIf you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will credit the cost of sending the hat back to us providing it passes inspection. 
KCT Streetwear will only send you a replacement for a damaged, defective or incorrect item(s) once we have received and checked the original item(s) returned.

If the item was damaged in transit Please check that when your order is received that the item is in good condition and undamaged as unfortuntaltey once your order is delivered and signed for you are unable accept any liabilty for damage that may of occured during transport .

If the item is defectiveIn the unlikely event that you have received a faulty item, you can return the item(s) to us. Complete the returns authorisation form for your item and send it back to us and if found to be faulty due to manufacturers defect as per the Consumer Guarantees Act 1993. It will be replaced if found to be faulty.

If we sent you an item you did not orderIn the unlikely event that you have an incorrect item(s), you can return the item(s) to us unworn and unlaundered in the original packaging and we'll make sure you are not charged for it. Complete the online returns authorisation form for your item(s), Once we receive the incorrect item(s) we will dispatch the correct item(s) ASAP. 
KCT Streetwear will not be responsible for shipping a hat back to you if it has been returned and is not faulty, has any stains/wear marks or does not fit one of the return categories on the returns authorisation form.
Privacy Notice
At KCT Streetwear, we respect your privacy and your concerns about how the information you provide might be used. The personal information we receive from our customers is kept private - we do not sell or share this information with anyone outside of KCT Streetwear. All information provided to www.kctstreetwear.com stays at KCT Streetwear.
On occasion, we e-mail bulletins or product specials of interest to customers who have purchased a particular product. If you are not interested in receiving these mailings, you can unsubscribe at any time by following unsubscribe procedure described in the e-mail.


PRIVACY POLICY

Your information is completely confidential and will not be shared with anyone else or any 3rd parties. Below is a brief overview of the highlights of our Privacy Policy. This will give you a summary about how information is collected from you and how it is used.

Information Collected:

When you order from our site, all information is fully secured via SSL (secure socket layer) encryption. We collect the following information: your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information and a password in order to complete your online order. Your order is then process through our payment gateway system Payment Express , which helps fully secure all purchases done on our website by credit/debit cards. We take all the necessary pre-causions on all purchases, and we do in-depth security checks on all orders! You should feel 100% Comfortable when shopping online, and we try our best to make our customers feel that way.

How Information is Used:

We do not sell or rent your personal information to others or 3rd parties. We use your information that we collect from you only for the purposes of filling orders, contacting purchasers to inform them of their order status, and sending promotional information, enhancing the operation of our site.

As you browse kctstreetwear.com , advertising cookies will be placed on your computer so that we can understand what you are interested in.  Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with kctstreetwear.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.  You can visit www.adroll.com/about/privacy to opt out of AdRoll and their partners’ targeted advertising.